Refund policy

Errors, items broken, etc

There's a mistake in your shipment / This is not what you ordered / There's a piece that's broken / missing?

No worries, we'll fix it! Please contact us at info@terrorizedminiatures.com

Return and Exchange policy

You can request an exchange or a return within 30 days of receipt of goods.

Return Procedure

If a product needs to be returned, please contact us at info@terrorizedminiatures.com and briefly tell us why you are returning the product and if you want an exchange or a refund.

We'll send you an email to explain how to send the product back to us. 

Send us your product according to the instructions received in your email. Please note that you must obtain tracking on your returned parcel as we cannot be responsible if we never receive it. You will have to pay for your shipping.

We will refund your shipping cost for sending back the product if there was a mistake on your order or if a product is broken or missing an element, but not if you changed your mind. 

Product(s) must be intact and in its original packaging, or the refund or exchange cannot be processed. 

If you want to know anything else please feel free to contact us-